Terms of service

Welcome to BYMY.

By visiting our website or placing an order, you agree to the terms and conditions below. Please read them carefully before using our website or purchasing from us.

GENERAL INFORMATION

This website is operated by BYMY. Throughout the site, the terms “we”, “us” and “our” refer to BYMY.

By using our website, you confirm that you are at least the age of majority in your country or that you have permission from a parent or legal guardian.

PRODUCTS

BYMY offers fitness and lifestyle products that are produced on demand.

Because our products are made after an order is placed, please make sure to carefully check the product details, size information, color and order details before completing your purchase.

We do our best to display product colors and details as accurately as possible, but we cannot guarantee that your device screen will show colors exactly as they appear in real life.

ORDERS

After placing an order, you will receive an order confirmation by email.

We reserve the right to refuse or cancel any order if there is an issue with payment, product availability, incorrect customer information, suspected fraud or any other reason that prevents us from processing the order correctly.

Please make sure your order details and contact information are correct before completing your purchase.

PRICES & PAYMENT

All prices are shown on our website and may change without notice.

Payment must be completed at checkout before your order can be processed. We are not responsible for additional charges from your bank or payment provider.

CUSTOMER INFORMATION

You agree to provide accurate, complete and up-to-date information when placing an order.

We are not responsible for delays, failed processing or additional costs caused by incorrect or incomplete customer information.

WEBSITE USE

You may not use our website or products for any illegal or unauthorized purpose.

You agree not to interfere with the security, functionality or operation of our website.

INTELLECTUAL PROPERTY

All content on this website, including brand names, text, images, graphics, designs and logos, belongs to BYMY or is used with permission.

You may not copy, reproduce, distribute or use any content from our website without written permission.

LIMITATION OF LIABILITY

BYMY is not responsible for indirect, incidental or consequential damages resulting from the use of our website, products or services.

Nothing in these Terms of Service limits your legal consumer rights where those rights cannot be excluded by law.

CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

Any changes will be posted on this page. By continuing to use our website after changes are made, you agree to the updated terms.

RETURNS & EXCHANGES

At BYMY, every product is made especially for you once your order is placed.

Because our products are produced on demand, we do not accept returns or exchanges if the wrong size, color or item was ordered, or if you simply changed your mind.

Please make sure to check the product details and size information carefully before placing your order.

DAMAGED OR INCORRECT ITEMS

If your item arrives damaged, defective or with a manufacturing error, we will make it right.

Please contact us through our Contact page within 30 days of delivery.

Include your order number and clear photos showing the issue. If the issue is approved, we will offer a free replacement or refund.

DO I NEED TO RETURN THE ITEM?

In most cases, you do not need to return a damaged or defective item. Clear photos of the issue are required so we can review the case properly.

WRONG SIZE OR COLOR

We cannot offer a refund or exchange if the wrong size, color or product was ordered by the customer.

Please check the size guide and product details carefully before completing your purchase.

UNSUCCESSFUL DELIVERY

If a delivery is unsuccessful due to an incorrect address, failed delivery attempt or unclaimed package, additional costs may apply for a replacement shipment.

PRINT PLACEMENT

For direct-to-garment printed products, small variations in print placement may occur. Minor placement differences are not considered defects.

NEED HELP?

If you have any questions about your order, please reach out through our Contact page.

SHIPPING & DELIVERY

At BYMY, we ship worldwide.

Once your order has been placed, our team will carefully process and prepare it for shipment. After your order has been shipped, you will receive a confirmation email with your tracking information, if available.

DELIVERY TIME

Worldwide delivery usually takes between 3–10 business days.

Please note that delivery times may vary depending on your location, local customs, courier delays or busy periods.

PROCESSING TIME

Orders are usually processed within 1–3 business days before shipment.

SHIPPING DESTINATIONS

BYMY offers worldwide shipping, so you can order from almost anywhere.

CUSTOMS & IMPORT DUTIES

For international orders, customs fees, import duties or taxes may apply depending on your country. These costs are not included in the product price and are the responsibility of the customer.

CONTACT

If you have any questions about these Terms of Service, please visit our Contact page and send us a message.